Customer Support Is A High Priority at medQ

         By Jason Pugh, Customer Support Manager             

For busy imaging centers and radiologists, a glitch in the system can be very frustrating and impact customer care and operational effectiveness.  For this reason, it is essential that your workflow management software be very stable and have support available 24/7, if needed. A major complaint we hear from radiologists and imaging center employees about many vendors is the length of time it takes to hear from support, often being 48 to 72 hours after contacting them. Clearly, in today's fast paced environment this is unacceptable.

Fortunately for our clients, the Q/ris 3000 platform is a very stable and dependable suite of products, with up time consistently over 99%.  For those cases where there is a need to engage our support team, we have a support system in place to meet our customers’ needs around the clock.

The start of a good support team is employees who are not only qualified, but care.  The medQ support team is not only highly trained and experienced but each person cares and understands the value of putting the customer’s needs as the top priority.  Problem solving time is usually short as our experts are proficient in diagnosing and solving any software issues with our products. Each staff member has been trained in trouble shooting medQ applications and the environments within which they operate. With our support team you will find response times in hours, not days!

Another major strength of the medQ software is that we own 100% of the software and have our own development and programming team on staff.  Our support team has a mutual working relationship with the QC and development teams. It’s common for a typical support team to be isolated from QC and development teams, especially when much of their program is from a third party.  The strength of medQ’s support staff is that it works closely with these teams and has access to them daily. This relationship often drastically reduces the turnaround time from the problem analysis to resolution.

Speaking of relationships, the core of what medQ support is about is the relationship with the customer. Customers continually rave not only about the fast response time and knowledge of medQ support but about the interaction with the support team. The support staff understands the critical nature of the work that the imaging centers and radiologists are doing, understands their sense of urgency and makes themselves open to needs the customer may have such as working an issue after hours.

With the radiologist and their patient’s care in mind, we have designed a support system that provides a user friendly technology in which our customers have several options to address their needs.  We include multiple ways for the customer to get support in whichever manner fits their needs.  Included in these are:

-Email which is constantly monitored by multiple technicians  

-Phone support, including a 24/7 hotline for emergency technical after hour’s needs
-Online End User Portal – End users can create their own tickets and monitor the status as they are worked by medQ support. (STAY TUNED,COMING SOON!)

As they say, a whole is only as good as the sum of its parts.  medQ support has the pieces in place to give the type of support our customers and their patients deserve.
For more information about our customer support and other products and services contact us at http://www.medq.com/contactus.html

Cloud Based Implementation by medQ and Hosted PACS Solutions

Plano, Texas. Healthcare systems providers medQ, Inc and Hosted PACS Solutions announce the contract signing and initiation of dictation operations with Dr. Mahejabeen Japanwalla, LLC, utilizing their integrated and cloud-based RIS/PACS. Dr Japanwalla will be using the cloud based operation to provide remote reading services for her customers.

This cloud based implementation of an integrated radiology management system will provide a complete and responsive imaging system to support internal imaging center and teleradiology operations. This integrated, cloud based RIS/PACS approach will create a single workflow process resulting in improved operational and clinical productivity and a significantly reduced report turnaround required for emergency treatment.

medQ, inc., headquartered in Plano, Texas, and HPS, headquartered in Ft Lauderdale, Florida provide radiology information technology and service solutions that enable healthcare providers to deliver quality, cost effective patient care. Their integrated solutions provide an end to end, patient centric diagnostic imaging management process that result in greater operational efficiencies, improved patient outcomes with overall bottom line improvements.

For more information contact us at medq.info@medq.com, or call 1-800-597-6330, or www.HPS.com

We are hiring!

                                               medQ's Corporate Office in Plano, Texas

Position:  RIS/EHR Implementation Project Manager

 Description:  This person would be responsible for working with sales and clients to design and mange the implementation of a customized radiology informatics workflow solution.  After the sale responsibility would be to manage the implementation of our enterprise wide EHR/Radiology Information Systems Software and business solutions at customer locations.  This would include providing post implementation support, by phone or on-site, for our existing customers. Key responsibilities would include pre- installation software and site configuration, site planning and deployment as well as user training and support on the applications installed.

Candidates should have a working technical background in a healthcare user support environment including PC workstations, networking, and software installation. Experience in a healthcare IT environment is desired. A working knowledge of HL7, IHE and DICOM is required.  Project management of enterprise software installations experience is required.

Radiologists qualify for $1.2 Million in 2012 payments from CMS

Plano, Texas-- Imaging workflow system’s provider, medQ, Inc., announced that 100% of the radiologists who enrolled with CMS and using the Q/ris 3000 fully Meaningful Use certified EHR successfully attested with CMS for their 2012 work.

Our radiologists qualified for a total of $1,200,000 worth of incentive payments. "This is a testament to the ease of use and completeness of the Q/ris EHR.  All of the participants were able to attest on their first try," said John F Norman, medQ CEO.

The Q/ris 3000 EHR module is available as an integrated module to all current users of the Q/ris 3000 workflow management suite of products.  This fully integrated, Drummond certified, solution and medQ's experienced consulting team assist in the deployment, physician registration and attestation. medQ’s direct and personal support makes the system easy to deploy and use.  The fully integrated nature of the product means there is one point of data entry and all recording, measuring and reporting is fully automated for ease of use.

The Q/ris 3000 EHR is immediately available for installation to all users.

medQ, Inc., headquartered in Plano, Texas,  provides radiology information technology and service solutions that enable healthcare providers to deliver quality, cost effective patient care. Their integrated solutions provide an end to end, patient centric diagnostic imaging management process that result in greater operational efficiencies, improved patient outcomes with overall bottom line improvements.

For more information contact us at medq.info@medq.com, or call 1-800-597-6330 or visit our website www.medq.com 

Happy Holidays From All Of Us at medQ!

Our warmest thoughts and best wishes for a wonderful holiday and a very happy new year! The medQ Team

                From L to R: Alin, Todd, Jacob, Deb, Nilesh, Jason, John

medQ and HPS begin full RIS/PACS cloud based operations

Plano, Texas and Ft. Lauderdale, FL -- Healthcare systems providers medQ, Inc. and Hosted PACS Solutions, have begun operations at Comprehensive Diagnostics Imaging, Inc., in Oklahoma City with their integrated and cloud base RIS/PACS solution.

 Deployment of the integrated radiology management system and EHR provides CDI with a complete and very responsive imaging system to support their internal imaging center and teleradiology operations. This integrated, cloud based RIS/PACS approach will create a single workflow process resulting in improved operational and clinical productivity and a significantly improved report turnaround time. "We are already seeing improvements in operational efficiency and significantly faster report turnaround" stated Dr. L. Jill Hast, CEO and chief radiologist for CDI.

About medQ:

medQ, Inc., headquartered in Plano, Texas, provides radiology information technology and service solutions that enable healthcare providers to deliver quality, cost effective patient care. medQ solutions provide an end to end, patient centric diagnostic imaging management process that result in greater operational efficiencies and improved patient outcomes with overall bottom line improvements.
www.medq.com

About Hosted PACS Solutions:

 Established in 2009, Hosted PACS Solutions is an Application Service Provider (ASP) of best in class digital radiology software. We host high end RIS and PACS software on our servers in a HIPAA compliant data center and make it available to medical practices on a fee-per-study basis. Our hosted solutions are attractive to facilities that cannot justify the high cost and complexity of an onsite RIS/PACS system, but desire the same quality solutions used by hospitals and large facilities. For many practices, our solution makes the transition from film to digital imaging a viable option.   www.hostedpacs.com.

RSNA 2012! Visit medQ's Booth #5517

It is RSNA time again, and we here at medQ are very excited about the future of imaging and our new applications that will be on display at the show.

We are very pleased to be introducing major additions to our imaging portfolio, designed to meet the needs of today’s ever changing imaging business.

First, we are launching our Q/ris Radiology EHR.  This will be an add-on and fully integrated into our current Q/ris 3000 platform.  It is fully CMS certified to meet all  Stage 1 Meaningful Use requirements.  This module is currently available and we have multiple installations already in place throughout the US.  We are already beginning the process of adding the Stage 2 certification and will have in 2013.

Second, our Q/ris Critical Test Results Management V2.0 is now available.  This is a major upgrade to our  CTRM offering.  With the Q/ris CTRM V2.0, radiologists will be able improve the identification, triage and results communication protocol to the ordering physician, as well as establish an effective delivery verification documentation and auditing process.  Fully automated and embedded in the Q/ris 3000 dictation software, radiologists will be able to assess the severity of the diagnosis and quickly contact the ordering physician to notify of the condition.  A positive confirmation methodology tracks this process from start to finish and logs all attempts until notification is confirmed.