We are hiring!

                                               medQ's Corporate Office in Plano, Texas

Position:  RIS/EHR Implementation Project Manager

 Description:  This person would be responsible for working with sales and clients to design and mange the implementation of a customized radiology informatics workflow solution.  After the sale responsibility would be to manage the implementation of our enterprise wide EHR/Radiology Information Systems Software and business solutions at customer locations.  This would include providing post implementation support, by phone or on-site, for our existing customers. Key responsibilities would include pre- installation software and site configuration, site planning and deployment as well as user training and support on the applications installed.

Candidates should have a working technical background in a healthcare user support environment including PC workstations, networking, and software installation. Experience in a healthcare IT environment is desired. A working knowledge of HL7, IHE and DICOM is required.  Project management of enterprise software installations experience is required.

Candidates should have good interpersonal and communications skills and enjoy both hands on work and teaching. In many cases the individual will be working without direct supervision and should possess a drive for personal quality and be a self starter.  Significant travel will be required during heavy installation timeframes.

This is Dallas based opportunity, no relocation paid.
Plano, Texas 75075

Competitive salary and benefits based on background and experience.

Send resume and see more job openings at medQ:
http://www.medq.com/jobs.html

Customer Support (Plano, Texas)
Job Title: Customer Support
Company: medQ
Location: Plano, Texas

Base Pay: Competitive- based on experience
Employee Type: Full-Time Employee
Industry: Software Radiology, healthcare
Manages Others: No
Required Education: 4 year Degree Preferred
Required Experience: At least 3 years
Required Travel: Negligible
Relocation Covered: No

Job Description:
Primary responsibility is to provide technical customer support by providing solutions and answers in a timely fashion with a positive, professional approach to each issue.

- Provide 1st-level help desk support via phone and e-mail for all Radiology Information Systems products
- Troubleshoot/resolve or escalate issues related to the application, network, configuration, or PC
- Assist in identifying, developing, and improving processes and documentation
- Train end-users
- Schedule and manage product upgrade for clients upon new version releases

Secondary responsibility is to assist Implementations on an as-needed basis
- Software testing
- Pre-installation configuration
- Site planning and deployment
- On-site user training and support

Job Requirements:
Candidates should have a working technical background in a user support environment including PC workstations, servers, networking, and software installation. Experience in a healthcare IT environment preferred. Candidates should have good interpersonal and communications skills and enjoy both hands on work and teaching. In many cases the individual will be working without direct supervision and should possess a drive for personal quality and be a self starter.

Technical Skills:
- Must have 3 years technical support experience
- Must have working knowledge of MS Windows O/S and MS Office
- Basic Networking knowledge and understanding of Client/Server technologies.
- Experience with CRM, for the tracking of support incidents.
- Experience with Remote software (VNC or pcA)
- Experience with SQL helpful
- MCSE a plus

Non-Technical Skills:
- Proven verbal skills, including the ability to manage difficult clients over the phone
- Proven written skills, including the ability to do instructional or technical writing via email
- Patience, including the ability to deal with technical and non-technical clients
- Problem-solving and troubleshooting skills
- Time management and project management skills
- Technical aptitude with the ability to multi-task and prioritize
- Good interpersonal skills
- Detail oriented
- Travel not expected, but should be able to travel to clients if necessary
- Radiology, Mammography, or Medical Billing background a plus

• Location: Plano, Texas 75075
• Compensation: Competitive salary and benefits based on background and experience
• This is a Dallas/Plano Texas based opportunity. No relocation paid.Send your resume and see more job openings at medQ:  http://www.medq.com/jobs.html