Tuesday, November 3, 2015

Customer Support and Satisfaction Is Top Priority at medQ

For busy imaging centers and radiologists, a glitch in the system can be very frustrating and impact patient safety and operational effectiveness.  For this reason, it is essential that your workflow management software be very stable.  Occasionally, you will have issues and when that happens you need support you can count on available 24/7. medQ, Inc. is committed to providing you that world-class service and support.

We realize that one of the most important elements of any software system are the support services backing it up. Fortunately for our clients, the Q/ris 3000 platform is a very stable and dependable suite of products. For those cases where there is a need to engage our support team, we have a support system in place to meet our customer's needs around the clock.  Getting the support you need, in a timely fashion, has just gotten easier!  Our medQ End User Portal is now live!  Effective 11/9/2015 all support issues, changes and requests can be either called directly into our support lineor submitted via the medQ Portal.

With the radiologist and their patient’s care in mind, we have designed a support system that provides a user friendly technology in which our customers have several options to address their needs. Included in these are:

-Email which is constantly monitored by multiple technicians  
-Phone support, including a 24/7 hotline for emergency technical after hours needs
-Online End User Portal effective 11/9/2015

The start of a good support team is employees who are not only qualified, but care.  The medQ support team is highly trained and experienced and each person cares and understands the value of putting the customer’s needs as the top priority.  Problem solving time is usually short as our experts are proficient in diagnosing and solving any software issues with our products. Each staff member has been trained in trouble shooting medQ applications and the environments within which they operate.

A major strength of medQ is that we own 100% of the software and have our own development and programming team on staff.  Our support team has a mutual working relationship with the QC and development teams. It’s common for a typical support team to be isolated from QC and development teams, especially when much of their program is from a third party.  The strength of medQ’s support staff works closely with these teams and has access to them daily. This relationship often drastically reduces the turnaround time from the problem analysis to resolution to hours, not days.

The support staff understands the critical nature of the work that the imaging centers and radiologists are doing, understand their sense of urgency and make themselves open to needs the customer.

As they say, a whole is only as good as the sum of its parts. medQ support has the pieces in place, and the mindset, to deliver the type of support our customers and their patients deserve!

medQ, Inc. headquartered in Plano, Texas, provides radiology information technology and service solutions that enable healthcare providers to deliver quality, cost effective patient care. Their integrated solutions provide an end to end, patient centric diagnostic imaging management process that result in greater operational efficiencies, improved patient outcomes with overall bottom line improvements.

For more information or a complimentary demo contact Roy Vincent at roy@medq.com, or call 1-800-597-6330 ext 230

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